Top 10 Cloud Communications Solution Companies - 2019
Cloud Technology Insights
Twilio Inc. (NYSE: TWLO): The New Cloud Communication Leaders

Top 10 Cloud Communications Solution Companies - 2019

Over the last decade, as providers like AWS and Microsoft have exponentially scaled their businesses and disrupted the IT industry to its core, many once-cutting-edge technologies and methodologies have become established fixtures of the cloud era by facilitating all that change. We've seen broad enterprise adoption of container platforms, infrastructure-as-code solutions, software-defined networking and storage, continuous integration/continuous delivery, not to mention Internet of Things and artificial intelligence. But as progress marches on, disruptive change seems to only accelerate. The cloud has ushered in an era in which most new applications take the form of micro-services. Instead of their monolithic forerunners, cloud-native apps are built as interconnected containers. And developers implementing that architecture are now discovering the value of a service mesh—an emerging technology that connects, discovers, monitors and authenticates communications between containerized micro-services running across environments. But it's the emerging AI development platforms, abstracting developers away from complex machine learning frameworks that call for skilled data scientists, that will take that trend down the food chain this year. ISVs and custom enterprise software developers, empowered by the giant cloud providers, will add intelligence wherever they can—deploying across their portfolios chatbots, recommendation engines, predictive analytics tools, voice-enabled interfaces, and automated security and management operations. Further, It's not just Amazon Web Services and Microsoft Azure that are promoting a serverless paradigm for computing, in which clouds simply execute snippets of code without bothering developers with provisioning underlying infrastructure. As Werner Vogels, CTO of Amazon, described serverless at the AWS re:Invent conference in November as the "next generation of how we're going to build systems." The cloud also continues to collapse the taxonomies that have long brought order to the channel. Vendors are taking this to heart, restructuring their partner programs to break down the silos around ISVs, VARs, SIs, MSPs, and OEMs. Google is the latest, recently having formed a new Global Partner Ecosystem organization that combines support for the diverse partners within the cloud giant's ecosystem. The realignment came out of Google's recognition that the lines were blurring between its partner types, and the provider wanted to actively triangulate relationships between those partners. Amazon, in 2017, rebranded its partner program from the AWS Channel Reseller Program to the AWS Solution Provider Program, laying the groundwork to encourage partners to focus on the primacy of the solution over any particular type of service. For the times to comes, one can expect the well-defined business models that have so long characterized the channel to further deteriorate, and partners to form alliances (or mergers) with each other to offer their joint customers solutions not limited by legacy practice areas. We present to you the “Top 10 Cloud Communications Solution Providers - 2019”

Top Cloud Communications Solution Companies

Anywhere365 was founded on the belief that anyone within a business can be a Contact Center. So, the firm built Anywhere365 Unified Contact Center for Skype for Business and Microsoft Teams. It is a cloud-based multi-instance omnichannel contact center platform provides exceptional customer experience with advanced business intelligence and AI capabilities. Anywhere365 Contact Center and Enterprise Dialogue Management platform is a full native integration into the Microsoft Teams and Skype for Business platform for any kind of business, organization or department that aims for cost-effective customer contact or an internal service desk with rich dialogue management and contact center functionality

anywhere365.io

CoreDial is one of the pioneers in providing cloud communications platform and services such as UCaaS, CCaaS, hosted PBX, mobility, and so on. The company’s innovative business model allows its clients to roll out margin-rich communications solutions to the end-users in a cost-effective and efficient manner. The company’s unified cloud communications platform CoreNexa is one of its kind as it enables clients to integrate seamlessly into their systems and bring all channels of communications including emails, calls, text messages, and video conferencing under a single interface. With a nationwide presence and over 800 partners, CoreDial has established itself as one of the most reliable communications solution providers that boosts the recurring revenue for clients, while giving them a competitive edge

www.coredial.com

Pulsar360 provides a full suite of telecom offerings, including a unified communications platform, carrier services, and business disaster recovery products, among others. It specializes in delivering VoIP/digital phone service across the US and Canada and also provides telecom services to E911 call centers, which is quite unique. Mainly considering the millennials’ demands, the company has developed its flagship application Zulu that works as a unified communications (UCaaS) system in both on-premise and hosted VoIP. As one of the top cloud communications solution providers, Pulsar360 has over 450 channel partners in North America through whom the company delivers its products and services

www.pulsar360.com

Serenova provides cloud contact center solutions via it unified platform the CxEngage. Initially, the company started as a business process outsourcer, which makes them more aware of the several challenges within a contact center environment. The collaboration of AWS with CxEngage helps bring together data from several sources into one platform and unifies systems, data and processes together. The platform further allows clients to easily create reports and make effective business decisions. Serenova works on an omnichannel strategy that allows clients to use any channels or medium, while making sure the agents have all the information they need to ensure easy customer service and enhance customer experience greatly

www.serenova.com

Twilio offers a unique cloud communications platform that enables developers to build voice, VoIP, messaging, and SMS applications via a web API. The company has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, The company is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers

www.twilio.com

UniVoIP emerged in 2005 from Telenet VoIP, Inc, a leading-edge company, founded in 1977, dedicated to high-quality design and installation of integrated systems. Powered by a team with over 40 years of experience together, UniVoIP is a pioneering leader in Hosted VoIP and UCaaS (Unified Communications as a Service) solutions for organizations nationwide. UniVoIP offers comprehensive business communication platforms, multimedia contact center functionality, cloud-based collaborative and productivity tools, mobility applications, custom application integration with existing business systems and a world-renowned suite of advanced IP phones with mobile integration functionality. The principle product, OfficeConnect™, is an extremely robust and highly flexible solution delivering 500+ PBX, Contact Center and Unified Communication features via private, public or hybrid networking options in a multi-instance infrastructure environment

univoip.com

Altigen Communications

Altigen Communications

Based in California, Altigen Communications, Inc., is a leading Microsoft cloud solutions provider that delivers cloud PBX and multi-channel contact center solutions for small-to-medium-sized businesses and enterprises. Altigen’s cloud unified communications solution simplifies deployment and management and enables companies to reduce costs and lower the total cost of ownership substantially. The company’s all-software solution gives enterprises the flexibility to deploy in the cloud, on-premises, or hybrid environment. Started with an idea to create a standards-based business phone system that could be self-administered by the IT department, Altigen has continuously enhanced its solutions and now complements Microsoft’s messaging, collaboration, and conferencing capabilities through its integrated, in-house developed applications

C3NTRO Telecom

C3NTRO Telecom

A cloud-based telecom operator that provides international voice, SMS, and data connectivity and services. With 22 years of experience C3NTRO is an international telecom operator. The company focuses on providing international Voice, SMS, Data connectivity with their state-of-art global IP network. C3NTRO Telecom is the operator of choice for advanced international Voice, SMS and Data connectivity with more than 300 direct interconnects and in-country partners worldwide. The firm offers guaranteed SLAs and proven business tools backed by our dedicated sales team to ensure an optimal combination of quality and cost-effectiveness to destinations around the world, terminating over six billion international minutes each year

Trendzact, LLC

Trendzact, LLC

TrendzAct offers a multi-channel, CRM, contact center and solutions to grow businesses and improve customer retention. The TrendzAct, cloud-based, CRM provides contact centers with a platform to quickly and effectively improve customer satisfaction, net promoter scores, customer retention, and consistently improve overall company effectiveness. The TrendzAct CRM is designed to grow and evolve just as internal processes do. Its enterprise call center workforce management enables companies to keep parity between operations and technology. TrendzAct allows choosing from an array of customization tools and finding solutions for a requirement today and future-proof from tomorrow

ZephyrTel

ZephyrTel

Founded in 2018, ZephyrTel is dedicated to offering a comprehensive portfolio of Telco solutions, including Mobilogy Now, PeerApp, VoltDelta, Vasona, NewNet Messaging, Invigorate, ResponseTek and Service Gateway for mobile, infrastructure, retail and customer experience as well as is expanding its telco product range. The company has signed a strategic collaboration agreement with Amazon Web Services (AWS) to help its clients leverage the unique cloud benefits to manage network resources and cost-effectively enhance customer care. Currently, ZephyrTel has its footprint in 50 countries, with more than 330 leading telecom operators to its client-list.